ABSTRACT

Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations,

the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

Systems and methods for visual presentation and selection of ivr menu
Visual presentation and selection of IVR  menu

Visual presentation and selection of IVR  menu

An Inventor: Dr. Tal Lavian

FIELD OF THE INVENTION

The invention relates to Interactive Voice Response (IVR) system and more specifically the invention relates to visual selection of IVR option from a caller device.

SUMMARY

Dr. Tal Lavian offers insightful and decisive expertise as a telecommunications expert witness and network communications expert witness.